Contact support
When signed in, contact support from the account menu through an English-only in-app thread. The public contact page sends a message through a secure form, and replies arrive by email.
At a glance
- Signed-in support is available from the account menu through an English-only in-app thread
- In-app subjects can contain up to 150 characters and messages up to 4,000 characters
- The public form asks for your name, email address, message, and a security check
- A thread awaiting your reply closes after 7 days
- 1
Open support from the account menu
While signed in, open the account menu and select the support option. This opens your support thread in the app. The in-app support experience is available in English only.
- 2
Write a clear request
Add a subject of up to 150 characters and a message of up to 4,000 characters. Include what you expected, what happened instead, and the steps that led to the issue when reporting a problem.
- 3
Reply in the same thread
Read support replies and provide follow-up details in the in-app thread so the full conversation stays together.
- 4
Respond to requests for more information
A thread that is awaiting your reply closes after 7 days. Reply promptly when support asks for clarification or additional details.
- 5
Use the public contact page when appropriate
The public contact page sends a message through a secure form. Enter your name, email address, and message, complete the security check, then select Send message. Replies are sent to the email address you provide.
Next steps
Check the support thread or your email inbox for a reply, and respond to any follow-up within 7 days.